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Shipping & Returns

Time needed to prepare your order

Shipping

International shipping
Packaging
How to unwrap your print

Return & Exchange Information

                      Art Prints:                          Currently 7 - 10 working days

                      Special Edition:                 Tony Parsons hand-embellished - 10 - 14 working days

                                           

                      Greetings Cards:               3 working days

                     

                       Calendars:                           3 - 5 working days

All orders are sent by Royal Mail Tracked. This does not require a signature. Safeplace is available if a recipient isn’t going to be at home, please email with details. Transit time 1-2 business days.

For overseas orders we ship print orders by Royal Mail International Tracked. European destinations are priced at £15. Rest of the world will be priced at £20.

Prints are sent in strong brown cardboard postal tubes with a plastic cap. Cards & Calendars are sent in cardboard backed envelopes or boxes.

 

 

Remove the cap: Take off one of the end caps of the tube. 

  • Tap the print out: If the print is stuck in the middle, tap the tube gently on a solid surface until the print slides to the open end.

  • Reduce the diameter: Insert one or two fingers into the tube and carefully turn the print inwards, effectively tightening it and reducing its diameter. 

  • Slide the print out: Once the print is tightly rolled, gently slide it out of the tube. 

  • Flatten the print: If the print is curled, you can flatten it by:

    • Reverse rolling: Lay the print face down on a clean, flat surface. Roll it tightly in the opposite direction it was rolled in the tube. 

    • Weighing it down: Secure the rolled print with tape or rubber bands and leave it for about an hour. Alternatively, you can place heavy objects like books on top of the print for several hours or even overnight to flatten it. 

 

 

Our return and exchange policy is designed to provide our customers with peace of mind.

 

If you have changed your mind or are dissatisfied with a product you have 30 days to return your item for a full refund or replacement. 

Contact us with your order number and the reason for the return. As soon as we receive your request, we'll send step-by-step instructions on how to return your order. 

Stay in the Frame

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Explore

Have you seen one of our featured artists painting at your favourite spot, but can't find the print. Please get in touch via Contact Us

Operating Hours

Mon - Fri: 9am - 6pm
Saturday: Closed
Sunday: Closed

Contact Us

For further details concerning our Art prints please Contact Us.
 

info@thegillangallery.com

The Gillan Gallery. All rights reserved.

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